Returning your items
We want you to be happy with your order from Branded Merchandising, however if for any reason you wish to return your items, please do so within 14 days of receiving your order for a full refund, exchange, or credit note.
All items must be returned in their original packaging and in a re-saleable condition.
Goods that are not faulty will be returned at your cost.
For orders which have been damaged in transit or not arrived please inform us within 48 hours of delivery. For any orders deemed to be faulty, please inform us within 7 days of receiving the items.
We cannot offer any refunds if the goods are not returned, please do not distribute your order if you are not 100% happy.
If there is a print error deemed to be our fault we will offer to re-print the products or provide a refund as above. Please note that we will require photos of the items for us to assess before you return them to us and any liability is agreed.
Receiving your refund
All refunds will be made within 30 days of Branded Merchandising receiving and checking the returned goods. If the products are deemed damaged and/or unsaleable then the goods will be returned and no refund given.